For DOA merchandise, items must be shipped out back to me within 2 business days and tracking provided. Refunds will NOT be given until items are inspected for Not working and misuse of item. item/items must be in original box or container,if not money WILL NOT be refunded. Secure all items with proper packing when returning. If claim of DOA and I find item is working or misused, there will be NO REFUND.