We are only in the office 1/2 day on Monday's and Thursday's That is when we answer all email messages. If you have a question, concern, or problem please send a message and rest assured that we will get back to you as soon as we are next in the office. It is not necessary to leave multiple messages. We answer all messages! Orders are prepared and packaged for shipment on Monday afternoon's and Thursday afternoon's. Orders ship out on Tuesday mornings and Friday mornings. We are in the greenhouses working the rest of the time. Growing and caring for these plants is very time consuming so that is where the bulk of our time is spent. We believe in quality family time that is why we are closed on weekends and all holidays.