If an item is damaged, broken or defect we will replace it (if still available) or Full Refund – within 14 days of receipt. You must contact us for ALL returns in the above instance right away in order to give us a chance to resolve this issue. If you want to return item for any other reason, Buyer is responsible for return shipping with tracking number. In this case shipping charges from and to the Seller, even if item was sold with “Free Shipping”, are non-refundable. Also, a 15% re-stocking fee applies. If the mistake is on our side Full Refund will be authorized. Returns must be sent back intact, un-used and in re-salable condition.