1. Your satisfaction is 100% guaranteed!!!!

2. You can order from us with complete confidence. We personally stand behind every item we sell. Wigs are not refundable for any reason. We strive to ensure the highest customer satisfaction and allows a one time exchange.

3. During the first 14 days, if you are unhappy with your Hair Extension for any reason, simply let us know and we’ll replace your Hair Extension, no questions asked.

4. To initiate your one time exchange, please contact us first.

NOTE: IF THE Hair Extension HAS BEEN STYLED, CUT, COLORED, HIGHLIGHTED, OR ALTERED IN ANY WAY, THE Hair Extension MAY NOT BE EXCHANGED UNDER ANY CIRCUMSTANCE.

5. If you have any concern, dispute, claim or customer service issue, please do not hesitate to contact us, we will reply you within 24 hours during regular business hours.

6. Negative feedback does not solve anything. If you have a problem with your purchase please contact us first. We want very much to work it out with you.

7. Your satisfaction is very important to us!