Department 56 20th Anniversary Dickens' and similar items

This reflects the seller's handling time and may not include time spent in transit.
If you have questions about shipping, please contact the seller.

Refunds are available after 7 days of receipt for significantly as not described or DOA arrivals BUT NOT FOR BUYER REMORSE!, please contact me prior to returning item. Buyer pays return shipping.

If a return is authorized for a item that is not defective there will be a 15% restocking fee and buyer must contact us prior to returning the item. Returned items must be shipped back to us with USPS tracking so we both know the status of the shipment departure and arrival back to us.

If an item is marked “NO RETURNS” in the listing, then I will not accept returns for that item (this is almost always non-working items that I am selling for parts only).

If paying by credit card and a refund is authorized refunds will be handled as follows:

REFUND POLICY: If a return is approved and If funds are being held in escrow by Bonanza I can issue an immediate refund directly back to your credit card. Funds are normally held in escrow by Bonanza for 4 to 5 working days.

If funds are no longer in escrow (normally after 5 days of purchase) then refunds will either be made using paypal directly to the buyers paypal account, or if the buyer does not have paypal as an option then a cashiers check will be issued and mailed the buyer to cover the refund amount.

All return must include a shipping tracking number to ensure properly delivery.

PLEASE NOTE: Any order or combination of orders totally $75.00 or more will ship with your signature being required at delivery. This is to protect both you and us and to reduce chances of lost packages. You will not be charged extra for this service and it is included on your purchase price.