IGI Certified 18K Yellow Gold 1.0 Cttw Round and similar items

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns
To be eligible for a return, your item must:

Be in the same condition that you received it

Be unused, unworn, with tags, and in original packaging

Include a receipt or proof of purchase

To start a return, contact us at [email protected]. All returns and correspondence must be handled via phone or email at 409-420-2280. We do not accept unsolicited returns.

If your return is accepted, we’ll send you a return shipping label along with instructions on how and where to send your package.

Damages & Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items
We do not accept returns for:

Perishable goods (food, plants, flowers)

Custom products (special orders, personalized items)

Personal care items (beauty products)

Hazardous materials, flammable liquids, or gases

Sale items and gift cards

If you have questions about a specific item, please contact us before purchasing.

Exchanges
To receive a different item, return the original item first. Once your return is accepted, place a new order separately for the replacement.

European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days without justification. The item must be unused, in original packaging, and include proof of purchase to qualify.

Refunds
Once we receive and inspect your return, we will notify you of the refund approval status. If approved, refunds will be issued to your original payment method within 10 business days.

Please note that banks and credit card companies may take additional time to process refunds.

If more than 15 business days have passed and you have not received your refund, contact us at [email protected].