Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Booth overview
SmsGems: Your Source for Exquisite Emeralds, Sapphires and Rubies
Discover the timeless beauty of emeralds , Sapphires and Rubys at SmsGems, your premier destination for high-quality precious stones. We specialize in sourcing and curating exceptional emeralds, renowned for their vibrant green hues and unparalleled brilliance. Our collection features a wide range of emeralds, sapphires and rubies, catering to discerning tastes and preferences
Shipping policy
UPS/USPS service: 12 to 20days.
-Final purchase price do not cover any applicable tax or duty that might be charged by customs .Buyers are responsible for such charges.
-Item will be shipped within 3 working days through Mail after payment received, and Tracking # will be provided through Air-Mail , only for the registered shipping.
Combined shippings are extra charged.
Items will be shipped from Turkey, or India.
Return policy
Refunds available: See booth/item description for detailsReturn:
Any item may be returned for refund within 14 days of receipt (the date you receive the item through the shipper).
Item(s) must be returned in original condition. If an item is damaged it can not be refunded. Shipping or insurance cost will not be refunded.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’l lalso need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the address we give
If your return is accepted, customer will pay the retun postage fees, Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Türkiye, shipping your goods may take longer
than expected.
You can always contact us for any return questions at [email protected].
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may
evaluate the issue and make it right.
Certain types of items cannot be returned, like custom products (such as special orders or personalize items).
Unfortunately, we cannot accept returns on sale items.
Item(s) must be returned in original condition. If an item is damaged it can not be refunded. Shipping or insurance cost will not be refunded.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’l lalso need the receipt or proof of purchase.
To start a return, you can contact us at [email protected]. Please note that returns will need to be sent to the address we give
If your return is accepted, customer will pay the retun postage fees, Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Türkiye, shipping your goods may take longer
than expected.
You can always contact us for any return questions at [email protected].
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may
evaluate the issue and make it right.
Certain types of items cannot be returned, like custom products (such as special orders or personalize items).
Unfortunately, we cannot accept returns on sale items.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new
item.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically
refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to
process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at [email protected].
Seller coupons & discounts
Shipping discount: Shipping weights of all items added together for savings.
Seller badges
