Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Miscellaneous details

Q: What is your processing time for orders?

A: Our typical processing time is 1-3 business days. However, during peak seasons or holidays, we try to process orders as quickly as possible, often the same or next day.

Q: Do you offer international shipping?

A: Yes, we do offer international shipping. Please note that additional shipping fees and longer delivery times may apply, so items can go through customs. We have shipped internationally for over 2 decades and have sent a variety of items and package sizes to hundreds of countries.

Q: How can I request a custom order?

A: To request a custom order, such as a bundle of items we have listed individually, please reach out to us. We can combine multiple listings into one specifically for you and give a combined shipping rate.

Q: What is your return policy?

A: Our return policy allows for returns if the item you receive differs significantly from the listing. Please make sure to review all photos in the listings and ask any unanswered questions prior to purchasing. Our items are pre-owned and vintage and some wear is expected. Each package we ship will be properly packaged and shipped with insurance. In the event damage occurs during shipping, please retain all packaging and contact us. The post office will likely want to see the packaging.

Q: Can I track my order?

A: Yes, once your order has shipped, the package’s tracking number will be visible on your Bonanza account. You can use this to track the status of your shipment.

Q: Do you offer gift wrapping or packaging?

A: We typically do not include gift wrapping, but if you have a special need for this, please contact us and we can try work something out.

Q: How can I contact your customer service?

A: You can reach our customer service team by via Bonanza messaging.

Q: Can I cancel or modify my order after it has been placed?

A: We process orders quickly, but if you need to make a change, please contact us as soon as possible. We’ll do our best to accommodate your request.

Q: Do you accept bulk orders?

A: Yes, we do accept bulk orders. Please contact us if you would like to bundle several items together. If the items can be shipped together, it will typically reduce shipping rates. For more information and pricing details, please reach out to us.

Q: What payment methods do you accept?

A: We currently accept payments via PayPal. PayPal allows you to make payments with your PayPal balance, echeck, or Credit Cards. We do not see any of our customer’s financial information.

Q: Are your products handmade or sourced from suppliers?

A: Our products are pre-owned and often vintage. We source from estate buyouts, online auctions, estate sales, Thrifts and Rummage Sales we travel to across the country. We currently have a large volume of unlisted inventory. If you are searching for something specific, please reach out, we may have it and can get it listed for you.

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