Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!
Booth overview
We are small family-based business that loves to design and craft high-quality leather goods with splendid and diverse craftsmanship. After years of learning, designing, and developing, “The Green Tanners” went from an idea to a reality and since then there is no looking back!
Shipping policy
The Green Tanners ships your order to your doorstep with absolutely no shipment charges, added with exemplary punctuality and security. With customer satisfaction being our first priority, we use fully tracked, insured, and well-reputed courier services to ship your package to you, with UPS, USPS, FedEx and DHL being our primary means of getting your package to you.
TRANSIT TIME
After the order placement, we take 1 to 5 working days to process the order. The Green Tanners currently offers shipments to:
USA
ORDER CONFIRMATION
Having successfully placed your order, you will receive an order confirmation via email from the store. Further reassuring is the fact that all non-personalized orders are offered with a 1-year warranty as well as a 30-day money-back guarantee.
To receive further updates about new products or promotions you may register for our newsletter and stay notified via email
LATE DELIVERY
Following the rare case of a late delivery, we politely ask for the customer’s patience, as the transit times may sometimes be subject to change due to custom clearance delays. Bearing witness to this rare event we would like the customer to acknowledge that these delays are at the courier’s dispense, as they stand accountable for clearance delays.
At The Green Tanners store, we make every attempt to accommodate our consumers and exceed their expectations.
IMPORT DUTY & SALES TAX
TheGreenTanners will not be held liable for any local import or sales taxes. Please contact your local customs/tax office for additional information.
Return policy
Full refund available within 30 daysUnder what time frame are return and refunds possible?
Returns needs to be submitted no later than the time span of 30 days for them to be accepted.
How do i start the process of return and refund for my product?
You may start by sending us a mail at [email protected] OR [email protected] first and foremost with relevant information and a request for the return of your product. Our team will then get back to you in the time span of 24 hours with instructions particular to your case.
How long would it take till I can expect the complete refund?
Refund will be issued to the customer within 2 days after receiving the returned parcel.
By what means and method will I receive my refund?
For your safety and convenience, refunds will only be made to the original payment method you used when placing your order.
What are the terms and conditions for the refund application?
If you receive a faulty or damaged product, TheGreenTanners will issue a full refund or exchange, depending on the customer’s preference, and will also cover the cost of shipping. Simply contact us and send us the pictures via email.
Under the circumstance that you do not want the product regardless, the product can be exchanged with a product of equal value with no extra charges. In the case of a refund, we will indeed comply, with the exception of shipping costs, which the customer will need to bear.
Note: product is refundable only in the case of the product being unused and sealed still in the original packaging.
What is the restocking fee for TheGreenTanners products?
We have absolutely no restocking fee. Refer to terms and conditions.
Is it possible to cancel my order during shipping?
It is not possible to cancel the order when the parcel is dispatched. The customer needs to return the parcel after receiving.
The customer must ensure to return the item in its original unused condition. Be sure to provide the tracking number as soon as you ship your return.
What if I receive the wrong package?
In the rare case of a customer receiving a wrong package, we will replace the order with the right one free of charge.
PLEASE NOTE: CUSTOMERS ARE RESPONSIBLE FOR PAYING ANY IMPORT TAXES OR CHARGES
Seller coupons & discounts
Shipping discount: Shipping weights of all items added together for savings.
Seller badges
