Here is where sellers can list any catch-all policies about their booth. If any of this information is essential to the buying process, the seller will also mention that within their item description -- so don't sweat it if you don't make a habit of looking at the details for every booth!

Miscellaneous details

We ship from our home based studio in San Antonio, Texas within 3 business days after cleared payment and sent via USPS Ground Advantage Mail, most destinations take about 2 to 4 days.

USPS does experience rerouting and delays from time to time so we are not responsible for lost, damaged or delayed packages incurred in the shipping process.

Please make sure the name for printing on the item is spelled correctly prior to submitting your order. We cannot alter the name or your address, after your order is submitted. Please make sure to verify all is correct! We cannot be held accountable for name or address errors.

If your parcel is returned because of incorrect information about the address or if you forgot to receive it, we can send it back, but you will need to pay the shipping cost again.

You can claim a lost or damaged parcel at USPS because an insurance of $ 100.00 is included.

We will not accept returns or exchanges on any personalized custom orders.

If your parcel is returned because of incorrect information about the address or if you forgot to receive it, we can send it back, but you will need to pay the shipping cost again.

If you want to return a NOT personalized item, please contact us with a reason. Returns are accepted within 14 days after the buyer received the item.

Returned item has to be in its original condition.
You will be responsible for all shipping costs.
Returns are accepted at our discretion.
We may need you to give us proof of evidence, such as a Photo of the item.

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